RTC’s priority is the safety of its employees, customers, and community. We continue to monitor the impacts of the coronavirus, using the guidance of the Center for Disease Control and Indiana State Department of Health. We encourage you to use the guidance from these government agencies as the trusted resource for individual decisions regarding COVID-19.

With the recent developments, RTC will be doing the following, effective Monday, March 16:

? The RTC Business Office will be closed to visitors. Some of our staff will be working remotely, limiting the number of employees in the office and making sure they are able to distance themselves from one another. We will be available to help meet your needs during our regular business hours via phone, text, or email.

                                                Customer Service: 574-223-2191

                                                Technical Support: 574-223-0100

? For service appointments, we will be asking if anyone in your home has or has had a contagious illness. If yes, we will be rescheduling. This is so we can help prevent the spreading of illness and continue to provide service to all of our customers.

? We will not be shaking hands and we may ask for some space or request limiting the number of people in the area we are working. We promise, it’s not you. It’s just another way to keep everyone safe.

? You may notice our gloves, shoe coverings, disinfectant wipes or other protective gear; don’t be alarmed. Our team carries these items to preserve the condition of your home and the homes of other customers.

RTC has also proactively taken the FCC Pledge, Keep Americans Connected. As part of this promise we have opened up our Wi-Fi hotspots to all those in need. We have locations in; Akron, Argos, and Rochester. We are actively working to increase our Wi-Fi hotspots. Follow us on Facebook, Twitter, or Instagram for updates and Wi-Fi Hotspot Locations.

These changes will not affect your RTC services. We will continue to serve you, our customers, with the level of service you expect and deserve. We will be monitoring ongoing developments, re-evaluating and keeping you informed of changes. We encourage you to take the best steps necessary for your individual health and safety. If you have questions, concerns about your service, paying your bill or the recently implemented precautions please do not hesitate to contact us.